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Front Desk

TalentForce
Job Description
Front Desk


Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
 • Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them • Report any accidents or injuries to senior management staff immediately
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